Chatbots for Internal Communications
Powered by natural language processing (NLP), chatbots enable conversations between humans and computers in everyday business interactions. They bring deeper natural language understanding to provide employees with a new way to retrieve information, communicate, and carry out daily tasks within the enterprise.
Internal Communications Uses for Chatbots
Chatbots can improve internal communications and free up resources for strategic tasks by automating business functions such as:
- Find the right information from diverse data sources within the enterprise
- Fulfill requests between departments
- Schedule meetings
- Order office supplies
- Do expense reporting
Challenges with Today’s Enterprise Chatbot Platforms
- Chatbot platforms and frameworks often lag behind given the increasingly complex enterprise data and processes. One-size-fits-all solutions will not fulfill enterprise needs.
- Natural Language Understanding is needed throughout the business so customer expectations are high and growing.
- Costs may exceed expectations - even simple projects require multiple months of effort.
- Current solutions are incomplete and/or too heavy-weight to work where needed.
We bring deep search, NLP, and big data analytics expertise to assist you with:
- Determining the right approach and architecture for your chatbot implementation
- Acquiring and processing unstructured data
- Implementing appropriate security measures for your chatbot application
- Developing and tune algorithms to improve the chatbot’s responses
- Building a chatbot interface (text and/or voice-enabled)
- Integrating the chatbot with your business systems
Contact us to discuss your requirements and how we can help.