Coveo Consulting and Implementation Services
Coveo is a leading provider of cloud-based AI-powered search and recommendations solutions that help enterprises leverage data to deliver value. As a Coveo partner, we bring deep consulting and implementation expertise to help organisations to maximise ROI on Coveo.
DELIVER MORE VALUE THROUGH YOUR COVEO SEARCH APPLICATION
Our end-to-end Coveo search engine services help ensure your search application’s high performance, enabling your staff to focus on their core priorities.
- Search application assessment
- Strategy consulting
- Content processing
- Data connectivity (with over pre-built 50 connectors to unstructured and structured data sources)
- Application support and managed services
- Installation and configuration
- Analytics and dashboards
- Relevancy analysis and improvement
- Natural Language Processing (NLP)
- Search application performance improvement
- Salesforce Classic and Lightning integration
NATURAL LANGUAGE PROCESSING (NLP) AND MACHINE LEARNING TUNING IN COVEO
As each organisation has unique requirements for its search applications, we provide flexible services for the seamless implementation and optimisation of Coveo’s intelligent search features.
- Intelligent Term Detection (ITD) from long text queries
- Machine Learning features in Coveo:
- Automatic Relevance Tuning (ART) – improve results relevance scoring over time
- Query Suggestions (QS) – assist users in generating more accurate requests by recommending queries as the user types in, automatically adjusting relevance of the suggestions over time
- Event Recommendations (ER) – integrate usage signals to provide recommendations in addition to search results
- Dynamic Navigation Experience (DNE) – automatically reorder facets or values within facets based on usage analytics
- Product Recommendations (PR) – recommend products based on user’s profile, context and buying history
- Customising Coveo’s Machine Learning:
- Training and re-training period configuration
- Custom contextual information
- User stitching for personalisation
Contact us to learn more about how we can help implement and improve Coveo search engine for your business.