Enterprise Search and Big Data Case Studies
Success Stories from Our UK Customers in Various Industries
From our London, UK office, Search Technologies provides services to hundreds of local customers who utilise search and big data for enterprise search, customer support, market intelligence, compliance, and web-facing applications such as publishing and e-commerce.
A selection of brief customer profiles and full case studies can be found below.
Not on the High Street was facing challenges with their e-commerce site search and the 150,000+ products that were available through a single checkout. Users were not finding the right products quick enough, and thus there was a high bounce rate and low conversion. They engaged Search Technologies to conduct a search application assessment based on our e-commerce scorecard. After implementing phrase searching, query completion, spelling corrections, ‘did you mean’ functionalities, and engine scoring, the user experience improved. Query completion rates rose by 2%, resulting in a positive impact on conversion rates, which is significant when working with a catalog this large.
Norton Rose Fulbright is a global law firm who engaged Search Technologies to provide managed services to support a FAST ESP system that indexes a wide variety of different data sets from many Filesystems, Relational Databases, and internal websites. Some of the services provided include system monitoring, system tuning, architecture advice, metadata manipulation, relevance ranking tuning, adding new content sources, and problem-solving. More recently, we have helped Norton Rose Fulbright understand their migration options with a roadmap plan (via our Search Assessment) towards replacing FAST ESP with open source technologies. Read more about our Managed Services.
Strategy Analytics, a data and analysis, business consulting, and custom research company, engaged Search Technologies to implement site search best practices that improved its search with a forward looking view. The end solution is comprised of Aspire, an integration with Open Calais, and Solr. The main benefit of the new search solution is the powerful, resilient platform that outperforms generic search engines like Google Site Search and provides a highly satisfactory experience for analysts and subscribers alike. The solution also provides a consistent method for tagging content across the corpus with minimal effort required by the analysts, reducing manual efforts yet increasing the value of the metadata associated with each content item. Learn more about our range of platform-independent technology assets that help to optimise search engines' performance.
Social Care Institute for Excellence (SCIE) engaged Search Technologies to assess their search infrastructure to improve the user search experience. After migrating SCIE to the Solr search engine, a comprehensive range of Web 2.0 search features and best practices were implemented, such as a robust document processing methodology using the Aspire framework, information visibility and transparency, assistive search features such as dynamic navigators (faceted search), auto completion drop downs, and synonym lists. As a result, the new architecture and features not only provided modern website search best practices, with an intuitive and user-friendly experience but also increased SCIE’s user satisfaction and brand loyalty. View the full case study here. Search Technologies is an approved supplier for the G-Cloud 8 framework on the UK Digital Marketplace.
Just Eat is the UK’s leader in online food and delivery service and operates in 13 countries. There are over 40,800 takeaway restaurants signed up for Just Eat, which uses a robust technology platform to offer an efficient on-line ordering service. Just Eat engaged Search Technologies to improve its search relevancy by using additional open source StreetMap data. Before this improvement, cities and towns were known about in their dataset, but street names were not. The search engine performed well for searches like “Chinese restaurants that deliver to Finchampstead,” but did not work very well for searches like “Chinese restaurants that deliver to Booth Drive.” We added this capability using a lookup based on our Aspire technology and open source data sets. The second project consisted of tuning up the Elasticsearch relevancy models to surpass the search relevancy achieved by Solr.
Argent, a property developer, engaged Search Technologies to help optimise their Knowledge Management System using its existing search system based on SharePoint 2013. In particular, they had identified a list of specific search scenarios that could be used to form the basis for some improvements to the search settings. They also wanted to make better use of the search functionality available within SharePoint to improve the results for the representative queries they had identified. Search Technologies made a prioritised list of recommendations in several areas including rank tuning and linguistics, as well as some user interface, process, and infrastructure improvements.
The main focus of the project was on high accuracy search by customising and tuning search relevancy, as well as metadata improvements, prioritising up-to-date content, and user interface improvements. They also implemented a custom guided search form to help make better use of the available metadata and improved their use of analytics to provide insights into how people were using the system. As a result, they have received much better feedback from their users and an overall increase in usage.
As the UK’s biggest online motoring community, PistonHeads was looking to enhance its forum search in order to deliver a better online experience for its users. See how Search Technologies helped PistonHeads to leverage Elasticsearch to deliver a cost-effective, powerful, and customisable search solution. Read more
Reed Business Information (RBI), a leading provider of business information, data, and marketing solutions, turned to Search Technologies for a major FAST ESP to Solr migration project, which maintained and improved upon existing FAST functionality, reduced overall cost-of-ownership for the search system, and did so without impacting the many RBI properties using the search service. Read more
SCIE engaged Search Technologies to assess their search infrastructure and improve the user search experience. After migrating SCIE to the Solr search engine, we implemented a comprehensive range of Web 2.0 search features and best practices, providing an intuitive user experience, higher user satisfaction, and higher brand loyalty for SCIE. Read more
Search Technologies previously worked with Business Link, a UK government-funded business advice and guidance service (now replaced by gov.uk), to leverage Solr for their GIS portal. The new search system aggregated live information from a range of data sources and seamlessly combined them with GIS-specific content. Read more
As the publishing business continues to move online, search becomes a critical element in the business model. Search Technologies has helped a range of business publishers to make the transition. This case study discusses how Aspermont, a leading UK publisher of specialised B2B information, uses search to enhance user experience and drive online revenues. Read more