All Things Search and Big Data in 21 Minutes
Espresso Webinar Series
Our Espresso Webinar Series is back! Grab a coffee and join any of our webinars to learn about hot topics in search, analytics, and AI in just 21 minutes. We’ll help you to maximise your time and explore real-life examples to showcase how you can make better sense of your data (both structured and unstructured) using AI technologies to improve your business outcomes.
E-Commerce Site Search that Keeps Customers Coming Back
June 5, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
On average, buyers will abandon a website after just two unsuccessful searches. And, if customers can't find what they are looking for, they can’t buy it either. A bad search experience can damage brand reputation and encourage site switching. Having a strategy in place can help e-commerce companies better understand their search engine and functionalities. Join our webinar to learn how we help to evaluate and identify customers’ e-commerce sites’ strengths and weaknesses and provide a clear view of what’s needed to be done for short- and long-term improvements.
Enhancing Business Processes with Intelligent Document Analysis
July 10, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
Intelligent Document Analysis (IDA) uses AI techniques including NLP, entity extraction, semantic understanding and machine learning to analyse content and extract meaning and knowledge. For example, organisations can use IDA to examine documents such as policies, contracts and legal agreements for specific terms and identify those that may pose a risk to the business. IDA can also be used to identify a particular kind of document (legal, finance, marketing, etc.) so that it can be categorised and routed to an appropriate department. Join our webinar as we discuss various IDA use cases and the AI technologies used for IDA projects to identify specific pieces of pertinent information to drive better business outcomes.
Exploring Log Analytics: Tools, Use Cases, Verticals, and Visualisations
September 11, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
Log analytics is a powerful way to improve operational performance in IT and business, and it can be used to address many different use cases, like operations versus business insights. Join our webinar as we discuss these different use cases, the various business verticals where business insights can apply (i.e. e-commerce, finance, etc.), and what non-commercial off-the-shelf options are available and how they can be customised to meet individual needs.
Uncovering Actionable Insights with AI-Driven Sentiment Analysis
October 16, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
Sentiment Analysis uses Artificial Intelligence to automate the process of identifying opinions about a specific subject from a piece of content. Roughly 80% of an organisation’s data is unstructured in the form of emails, chats, articles, documents, web content and social media. Manually analysing this information for customer, product or employee sentiment would be impossible. Join our webinar to learn about AI-driven Sentiment Analysis and how we help businesses detect peoples’ opinions or feelings about a topic and uncover actionable insights otherwise unobtainable.
Transforming Customer/Partner Support Portal Search Experiences
November 20, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
Whether it is a technical support question on a technology site, pricing and product details on a partner site, investment products on an investor portal, the list goes on, support portals play important roles in enabling self-service in key business processes and delivering significant cost savings to enterprises (as long as users can easily and quickly find the answers they are seeking). Join our webinar to learn how we’ve successfully implemented content processing and search technologies as well as tuning and personalisation features to deliver seamless user search experiences across various types of portals.
Modernising and Enhancing a Public Facing Enterprise Search Application for Millions
December 11, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST
External facing websites, especially ones that serve the public with critical, legal information, need to provide easy access to relevant content. Join our webinar to hear about a real-life case study where we helped take a cumbersome and old-fashioned search system and transform it into a modern and flexible search solution. By allowing the public to easily access millions of documents through a better search, it has helped this specific country’s legal system as a whole.