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Natural Language Processing (NLP) Solutions

In today’s enterprise world, analyzing structured data alone is no longer enough for sophisticated business analyses, predictions, and decision-making. Unstructured content (natural language communications), such as emails, social media, videos, customer reviews, etc, can help uncover tremendous insight. With a natural language processing (NLP) solution in place, your organization can enable a deeper understanding of unstructured or semi-structured content, providing enhanced BI and analytics.

Examples of Natural Language Processing (NLP) Applications

  • Question answering systems – enhancing semantic search in the enterprise and connecting employees to business data, charts, information, and resources
  • Business chatbots and customer support applications – answering questions, directing users to manuals or products, and automatic answering / rerouting of requests
  • E-commerce – improving search relevancy, providing targeted responses, and delivering personalized results based on query intent
  • Phamacovigilance – extracting entities from ADR (adverse drug reaction) reports to discover insights and reduce manual effort
  • Customer support – automatically processing high volumes of support requests, lowering costs, and increasing upsell opportunities
  • Vendor/legal contract analysis – identifying gaps or breach of contract
  • Lien/loan contract fact extraction – replacing manual processes and deriving better loan information for better targeting
  • Recruiting – automatically matching jobs to candidates to increase fill rates and reduce time to fill
  • Oil and gas – extracting information from highly unstructured daily drilling reports (DDRs)


Insight-driven enterprises are increasingly seeking to leverage the vast unstructured data to accelerate and improve business results. But existing natural language processing technologies are not fulfilling enterprise demands – they are too narrow (chatbots), too shallow and generic (cloud-based natural language processing solutions), or too costly to develop, deploy, and maintain.

As part of our collection of technology assets, Saga Natural Language Understanding (NLU) is a scalable, cost-effective, easy-to-use framework that fills the gaps in existing NLP/NLU technologies. Learn more about Saga and request a demo.

End-to-End Natural Language Processing (NLP) Solutions

natural language processing solutions

Our Natural Language Processing solutions cover a range of needs. Whether you are looking to solve unstructured content processing challenges or develop a custom NLP solution, we can work with you to deliver:

  • A complete solution: project planning, architectural design, implementation, and support for your NLP-powered applications
  • Data acquisition: acquiring unstructured or semi-structured data using our pre-built and custom connectors  
  • Raw language processing and statistical language processing: to provide highest-quality results for search and analytics
  • Text analytics solutions: text mining, text extraction, entity extraction, content categorization, content clustering, fact extraction, and relationship extraction
  • Query understanding: for search relevance and personalization

Contact us to learn more about our Natural Language Processing capabilities and discuss your use case.