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Natural Language Understanding (NLU) Applications

Expert NLU Consulting and Implementation

Using structured data alone is no longer enough for sophisticated business analyses, predictions, and decision-making. Leveraging unstructured, natural language content, such as emails, social media, videos, text documents, customer reviews, etc., enables enterprises to uncover tremendous insight. With a well-implemented Natural language understanding (NLU) application, your organization can enhance business intelligence, search, and analytics through a deeper understanding of unstructured content and queries.


  • Question answering systems – enhancing semantic search in the enterprise and connecting employees to business data, charts, information, and resources
  • Business chatbots and customer support applications – answering high-volume, low-complexity questions, rerouting requests, directing users to manuals or products, and lowering costs
  • E-commerce product recommendations – improving search relevancy, providing targeted responses, and delivering personalized results based on query intent
  • Pharmaceuticals – extracting entities from research and trials reports to automate manual effort and discover insights 
  • Recruiting – automatically matching jobs to candidates to increase fill rates and reduce time to fill
  • Natural resources exploration – extracting information from highly unstructured content, such as reports, maps, notes, etc.
  • Vendor/legal contract analysis – identifying gaps or breach of contract
  • Lien/loan contract fact extraction – automating manual processes and deriving more accurate information for better targeting


Whether you are looking to solve unstructured content processing challenges or enhance insight discovery with a custom NLU application, we can work with you to deliver:

  • Strategic planning, implementation, support – project planning, architectural design, implementation, and support for your natural language understanding application
  • Content acquisition and processing – acquiring unstructured or semi-structured data using our pre-built and custom connectors  
  • Saga Natural Language Understanding framework – our R&D initiative to provide a powerful, scalable framework for building natural language models for query interpretation and document understanding
  • Raw language processing and statistical language processing – to provide highest-quality results for search and analytics
  • Text analytics solutions – text mining, text extraction, entity extraction, content categorization, content clustering, fact extraction, and relationship extraction
  • Query understanding – for search relevance and personalization

Contact us to discuss how Natural Language Understanding can support your enterprise use cases.