Blue Coat Systems Selects Search Technologies to Enhance Support Portal
Enterprise search firm helps Blue Coat Systems migrate to the Google Search Appliance, enabling faster and easier access to product resources
Herndon, VA, September 9, 2015: Search Technologies, the leading IT services firm specializing in the design and implementation of enterprise search and big data analytics applications has successfully completed a search system implementation and migration for Blue Coat Systems, Inc., a leading enterprise security company.
Blue Coat offers an integrated portfolio of hardware, software and cloud-based cybersecurity solutions for protecting web connectivity, combating advanced threats, and responding to security breaches. The company’s Customer Support Portal provides a variety of product resources to customers, partners and internal users. To ensure a great support experience by making relevant product-related resources easily accessible and quickly available, Blue Coat has deployed the Google Search Appliance (GSA) to power the portal.
“The success of this project is the result of our partnership with Google and our expertise in architecting and implementing enterprise search, whether that be for extranets or intranets. Unified search is a classic use case, which many leading companies use to empower customers while increasing the productivity of their staff,” said Kamran Khan, CEO, Search Technologies.
Successfully launched in October 2014, the Blue Coat project also included a redesigned custom user interface providing simplified, user-friendly access. This portal is available to customers, partners and internal users and securely searches multiple content stores including the knowledge base, product documentation, technical briefs, security advisories, WebGuides, and support forums. Read and download the full case study here.
“Integrating the Google Search Appliance into our customer support portal not only offers a rich, unified search experience, but also provides us the administrative functionality to continually tune this experience to meet the evolving needs of our customers,” said Steve Desaulnier, Knowledge Management Specialist for Blue Coat.
About Search Technologies
Search Technologies is the leading trusted and independent technology services firm specializing in the design, implementation, and management of enterprise search and big data analytics applications. We have delivered results for over 600 customers across all commercial and government sectors. Our experienced consultants and unique technical assets help us deliver customized search and analytics applications that are easier to use, less expensive, more powerful, and most of all, more reliable.
About Blue Coat Systems
Blue Coat is a leader in enterprise security, providing on-premise, hybrid and cloud-based solutions for protecting web connectivity, combating advanced threats and responding to security breaches. Blue Coat is the global market leader in securing connection to the web and counts nearly 80 percent of the Global Fortune 500 as its customers. Blue Coat was acquired by Bain Capital in March of 2015. For additional information, please visit bluecoat.com.