Transforming Customer Experience with Knowledge Management and AI
The importance of customer experience can't be overstated. It's where your customer touch points meet your operations. And it's getting more complex as the number of touch points increases, given our omnichannel world. Smarter content helps maximize the customer experience. When a customer contacts you, particularly via FAQ pages, that's a great opportunity to keep a customer engaged.
We'll take a deeper dive into how organizations can leverage natural language processing (NLP) and neural net technologies to create an improved Intelligent FAQ Management solution to power their websites while handling volume spikes and coordination issues that traditional FAQ search alone cannot handle. Watch our on-demand webinar to learn more.