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Hot Topics in Search, Analytics, and AI in 21 Minutes

Espresso Webinar Series

Our Espresso Webinar Series is back! Grab a coffee and join any of our webinars to learn about hot topics in search, analytics, and AI in just 21 minutes. We’ll help you maximize your time and explore real-life examples to showcase how you can make better sense of your data (both structured and unstructured) using AI technologies to improve your business outcomes. 

intelligent document analysisEnhancing Business Processes with Intelligent Document Analysis  

July 10, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST

Intelligent Document Analysis (IDA) uses AI techniques including NLP, entity extraction, semantic understanding and machine learning to analyze content and extract meaning and knowledge. For example, organizations can use IDA to examine documents such as policies, contracts and legal agreements for specific terms and identify those that may pose a risk to the business. IDA can also be used to identify a particular kind of document (legal, finance, marketing, etc.) so that it can be categorized and routed to an appropriate department. Join our webinar as we discuss various IDA use cases and the AI technologies used for IDA projects to identify specific pieces of pertinent information to drive better business outcomes. 


log analyticsExploring Log Analytics: Tools, Use Cases, Verticals, and Visualizations 

September 11, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST

Log analytics is a powerful way to improve operational performance in IT and business, and it can be used to address many different use cases, like operations versus business insights. Join our webinar as we discuss these different use cases, the various business verticals where business insights can apply (i.e. e-commerce, finance, etc.), and what non-commercial off-the-shelf options are available and how they can be customized to meet individual needs. 


sentiment analysisUncovering Actionable Insights with AI-Driven Sentiment Analysis

October 16, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST

Sentiment Analysis uses Artificial Intelligence to automate the process of identifying opinions about a specific subject from a piece of content. Roughly 80% of an organization’s data is unstructured in the form of emails, chats, articles, documents, web content and social media. Manually analyzing this information for customer, product or employee sentiment would be impossible. Join our webinar to learn about AI-driven Sentiment Analysis and how we help businesses detect peoples’ opinions or feelings about a topic and uncover actionable insights otherwise unobtainable. 


customer support portalTransforming Customer/Partner Support Portal Search Experiences

November 20, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST

Whether it is a technical support question on a technology site, pricing and product details on a partner site, investment products on an investor portal, the list goes on, support portals play important roles in enabling self-service in key business processes and delivering significant cost savings to enterprises (as long as users can easily and quickly find the answers they are seeking). Join our webinar to learn how we’ve successfully implemented content processing and search technologies as well as tuning and personalization features to deliver seamless user search experiences across various types of portals.


intelligent enterprise searchModernizing and Enhancing a Public Facing Enterprise Search Application for Millions 

December 11, 2019 at 11:00am ET / 4:00pm BST / 5:00pm CEST

External facing websites, especially ones that serve the public with critical, legal information, need to provide easy access to relevant content. Join our webinar to hear about a real-life case study where we helped take a cumbersome and old-fashioned search system and transform it into a modern and flexible search solution. By allowing the public to easily access millions of documents through a better search, it has helped this specific country’s legal system as a whole.